General Terms and Conditions
Introduction
This contractual document shall govern the General Conditions for contracting services (hereinafter, 'Conditions') through the website https://www.reformai.io, owned by REFORM TECHNOLOGIES SRL under the REFORM trademark, hereinafter PROVIDER, whose contact details also appear in the Legal Notice of this website. These Conditions shall remain published on the website available to the USER for reproduction and storage as confirmation of the contract, and may be modified at any time by the PROVIDER. It is the responsibility of the USER to read them periodically, as those in force at the time of placing orders will be applicable. Contracts shall not be subject to any formality with the exception of the cases expressly indicated in the Civil and Commercial Codes and in this or other special laws.
Acceptance of this document implies that the USER:
Has read, understands and comprehends what is set out herein.
Is a person with sufficient capacity to contract.
Assumes all the obligations set forth herein.
These conditions will be valid for an indefinite period of time and will be applicable to all contracts made through the PROVIDER's website. The PROVIDER is responsible and aware of the legislation in force, and reserves the right to unilaterally modify the conditions, without affecting the terms and conditions that were implemented prior to the modification.
Identity of contracting parties
On the one hand, the PROVIDER of the services contracted by the USER is REFORM TECHNOLOGIES SRL, with registered office at Leuvensesteenweg 613, 1930 Zaventem, Belgium, registered with the Crossroads Bank for Enterprises under number BE 1005.279.888, and customer/USER service e-mail info@reformai.io. On the other hand, the USER is responsible for the veracity of the personal data provided to the PROVIDER.
Purpose of the contract
The purpose of this contract is to regulate the contractual sales relationship between the
PROVIDER and the USER when the USER accepts the corresponding box during the online contracting process. The contractual purchase-sale relationship entails the delivery, in exchange for a specific price and publicly displayed on the website, of a specific transfer service.
Contracting procedure
The USER, in order to access the services offered by the PROVIDER, must be of legal age.
Therefore, the USER must freely and voluntarily provide the personal data that will be required, which will be processed in accordance with the provisions of Regulation (EU)
2016/679 of 27 April 2016 (GDPR) on the protection of natural persons with regard to the processing of personal data and the free movement of such data and Belgian Law of 30 July 2018 on the protection of individuals with regard to the processing of personal data, defining Data Protection and Guarantee of Digital Rights, and detailed in the Legal Notice and Privacy Policy of this website. The contracting procedure will respect the following steps:
General contracting clauses.
Activation of services.
Right of withdrawal.
Complaints and online dispute resolution.
Force majeure.
Jurisdiction.
Generalities of the offer.
Price and period of validity of the tender.
Transport costs.
Method of payment, costs and discounts.
Purchasing process.
Dissociation and suspension or termination of the contract.
Warranties and returns.
Applicable law and jurisdiction.
General Contracting Clauses
Unless otherwise stipulated in writing, the placing of an order with the PROVIDER implies the acceptance by the USER of these legal conditions. No stipulation made by the USER may differ from those of the PROVIDER if it has not been expressly accepted in advance and in writing by the PROVIDER.
Activation of services
The PROVIDER will not confirm any booking until it has verified that payment has been made.
Non-execution of the distance contract
The contracted service will be carried out at the time the USER has requested it. In the event that the contract cannot be executed because the contracted service is not available at the scheduled time, the USER will be informed of the lack of availability and will be entitled to cancel the order and receive a refund of the total amount paid at no cost, and without any liability for damages attributable to the PROVIDER. In the event of unjustified delay on the part of the PROVIDER with regard to the refund of the total amount, the USER may claim to be paid the amount due, without prejudice to his right to be compensated for any damages suffered in excess of this amount. The PROVIDER shall not assume any responsibility when the service is not provided because the information provided by the USER is false, inaccurate or incomplete.
Right of withdrawal
The USER has a period of fourteen calendar days, counted from the date of conclusion of the purchase contract, to exercise the right of withdrawal laws. This date may never exceed the date on which the transfer service will be provided. The right of withdrawal shall not apply if not expressly foreseen in signed contracts or Statements of Work. All refunds must be communicated to the PROVIDER, by sending an e-mail to info@reformai.io, indicating the invoice number.
Claims and online dispute resolution
Any claim that the USER considers appropriate will be dealt with as soon as possible, and can be made at the following contact addresses:
Postal: REFROM TECHNOLOGIES SRL, Leuvensesteenweg 613, 1930 Zaventem, Belgium.
info@reformai.io
Online Dispute Resolution Pursuant to Art. 14.1 of Regulation (EU) 524/2013, the European Commission provides a free access platform for the resolution of online disputes between the USER and the PROVIDER, without the need to resort to the courts of law, through the intervention of a third party, called a Dispute Resolution Body, which acts as an intermediary between the two parties. This body is neutral and will dialogue with both parties in order to reach an agreement, and may finally suggest and/or impose a solution to the conflict. Link to the ODR platform: http://ec.europa.eu/consumers/odr/
Force Majeure
The parties shall not be liable for any failure due to force majeure. Performance of the obligation shall be delayed until the force majeure has ceased.
Competence
The USER may not assign, transfer or transfer the rights, responsibilities and obligations contracted in the sale. Should any stipulation of these conditions be considered null and void or impossible to fulfil, the validity, legality and fulfilment of the rest shall not be affected in any way, nor shall they be modified in any way. The USER declares that he/she/they has (have) read, know(s) and accepts) these Conditions in their entirety.
Generalities of the offer
All sales made by the PROVIDER shall be understood to be subject to these Conditions. No modification, alteration or agreement contrary to the Commercial Proposal of REFORM TECHNOLOGIES SRL or to what is stipulated herein shall be effective, unless expressly agreed in writing signed by the PROVIDER, in which case, these particular agreements shall prevail.
Given the continuous technical advances and improvements in the services, the PROVIDER reserves the right to modify its specifications with respect to the information provided in its advertising, as long as it does not affect the value of the services offered. These modifications will also be valid in the event that, for any reason, the possibility of supplying the services offered is affected.
Price and period of validity of the offer
The prices indicated for each service do not include Value Added Tax (VAT) or other taxes that may be applicable. The prices applicable to each service are those published on the website and are expressed in EURO currency. The USER assumes that the economic valuation of some of the services may vary in real time. Before making the purchase, you will be able to check online all the details of the quotation: services, quantities, price, availability, charges, discounts, taxes and the total of the purchase. Prices may change daily until the order is placed. Once the order has been placed, prices will remain the same whether the service is available or not.
Purchasing of products):
Any payment made to the PROVIDER will lead to the issuing of an invoice in the name of the registered USER or the company name provided by the USER at the time of placing the order.
This invoice will be sent in paper format together with the purchased product, as well as in PDF to the e-mail address provided by the USER, provided that he/she/they has (have) given his/her/their express consent to do so, informing him/her/them that he/she/they may revoke said consent at any time by informing the PROVIDER by any of the means made available to him/her/them.
Purchasing of service(s):
Any payment made to the PROVIDER shall entail the issuance of an invoice in the name of the registered USER or the company name that he/she/they has (have) informed at the time of placing the order. This invoice will be delivered at the time the service is provided. If the USER wishes to receive it by e-mail, he/she/they must request it by any of the means that the PROVIDER makes available to him/her/them, informing him/her/them that he/she/they may revoke this decision at any time. For any information regarding the order, the USER may contact the PROVIDER's customer service telephone number +32 470 07 52 23 or via e-mail at info@reformai.io.
Transport costs
They will be charged if any, after communication to the USER and upon receipt of his/her/they order related to them.
Forms of payment, charges and discounts
The PROVIDER is responsible for the economic transactions and offers the following methods of payment for an order:
Credit card
PayPal
Wire
The USER will be able to use a discount coupon prior to the completion of the purchase in case he/she/they has (have) received it from the PROVIDER.
Security measures
The website uses information security techniques generally accepted in the industry, such as SSL, data entered on a secure page, firewalls, access control procedures and cryptographic mechanisms, all with the aim of preventing unauthorized access to data. To achieve these purposes, the USER accepts that the PROVIDER obtains data for the purpose of the corresponding authentication of access controls. The PROVIDER undertakes not to allow any transaction that is or is considered illegal by the credit card brands or the acquiring bank, which may or has the potential to damage their goodwill or negatively influence them. The following activities are prohibited under the card brands' programs: the sale or offer of a product or service that does not comply with all laws applicable to the Purchaser, Issuing Bank, Merchant or Cardholder of the card(s).
Purchasing process
Basket (quotation simulation)
Any service from our catalogue can be added to the basket. In the basket, only the selected services, the quantity, the price and the total amount will be displayed. Once the basket has been saved, taxes, charges and discounts will be calculated according to the data entered.
The baskets do not have any administrative link, it is only a section where you can simulate a budget without any commitment on both sides. From the basket you can place an order by following the following steps for its correct formalization: 1. - Selecting the appropriate software, Checking the software details, defining the number of users, choosing the related period etc. 2. - Selecting the payment method. 3. - Place the order (purchase). Once the order has been processed, the system instantly sends an e-mail to the PROVIDER's management department and another to the USER's e-mail confirming that the order has been placed.
Orders (purchase requests)
Within a maximum of 24 hours, on working days, an e-mail will be sent to the USER confirming the status of the order.
Dissociation and suspension of termination of the contract
If any of these terms and conditions shall be deemed unlawful, void or for any reason unenforceable, this condition shall be deemed severable and shall not affect the validity and enforceability of any of the remaining conditions. REFORM may, without prior notice, suspend or terminate the USER's access to its services, in whole or in part, for any valid reason, including, without limitation, when the USER fails to comply with or follow any of the obligations set forth herein or any applicable legal provision, license, regulation, directive, code of practice or usage policy. When REFORM exercises any of its rights or powers under this Clause, such exercise shall not prejudice or affect the exercise of any other right, power or remedy that may be available to REFORM.
Warranties and returns
The guarantees will respond to what is regulated in the European Direc;ves and Regula;ons entered into force under the Belgian Law.
Applicable law and jurisdiction
These conditions shall be governed by or interpreted in accordance with Belgian Law in all matters not expressly established. Any dispute that may arise from the provision of the products or services covered by these Conditions shall be submitted to the courts and tribunals of the USER'S domicile, the place of fulfilment of the obligation or the place where the property is located if it is immovable.